Problem: Bed has a broken part

Possible reasons and solutions . . .
 

1.

Your aero® Sleep Away Bed and pump are guaranteed to be in perfect condition when you receive it. The bed and pump are also guaranteed to perform under normal usage conditions for one year from the date of purchase.  If, upon purchase, you discover your bed or pump is in some way defective, or if a part breaks within the warranty period, contact Technical Assistance or return it to the place of purchase for a refund. All parts are replaceable.

 

Problem: Bed is leaking air.

Possible reasons and solutions . . .
 

1.	Air is leaking from the Air Release Valve. If air is leaking from Air Release Valve, carefully remove the round black plastic gasket inside the valve cover. Rinse this gasket in warm water for 10 minutes, then cool and towel dry. Re-insert gasket in the valve cover, making certain that the side of the gasket with the U-shaped groove faces into the cover. Leave valve in open position for approximately 30 minutes. Then close and proceed with inflation instructions.
2.	Gasket has fallen out of Air Release Valve The Air Release Valve on the Sleep Away Bed forms a very tight, high compression seal. When the valve is opened - and the seal broken - sometimes the gasket will pop off. If this should happen, re-insert the gasket into the valve cover with the U-shaped groove facing into the cover. The gasket simply rests inside the valve cover.
3.	Air is leaking from a puncture or tear in the mattress. If you have a puncture or tear in your mattress, it may be to possible repair the damage by using the Vinyl Repair Kit included with your aero® product. Follow all instructions and heed all warnings included in the repair kit. To obtain a new vinyl repair kit, contact Technical Assistance.

 

Problem: Bed won't inflate.

Possible reasons and solutions . . .
 

1.	The Air Release Valve at the head of the bed is open. If the valve is open, close it by using two thumbs to push cover and snap it into valve. Be careful to avoid pushing the valve cover to the right or left as it snaps into the valve opening.
2.	The pump is not charged. Charge pump according to directions in instruction manual included with your aero® product, or see instructions on this website.
Replacement Valve
If you have attempted all the solutions found on the Troubleshooting Section without success or if your valve is damaged (e.g. the tab has broken off), please click here to request a new valve.